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What sets us apart from others?

  • Free Standard Shipping* on all orders $60.00 or more! read more


  • Same Day Shipping on orders placed before 4pm EST, M-F! read more


  • Customer Service in just a moment's notice, 9am to 6pm EST M-F!

    Email, Phone, or Live Chat, read more


  • A whopping 98.3% of our customers say they would recommend us to others!*

    (Based on 1200 customers we surveyed at SeriousPuzzles.com during 2009 and 2010.)

  • Returns and Exchanges
    Return Authorization
    Please contact SeriousChai.com first via phone, email, or live chat, so we may verify your return, prior to sending back any merchandise. Please have your order number available [located on your confirmation email, the outer box, or on your internal paper packing slip].


    For more details regarding your return, see below:

    Non-Food Items
    All 'non-consumable' products (in new, resellable condition) offered by SeriousChai.com® can be returned for a full refund within 21 days of the day of purchase, unless otherwise noted (see product description).

    Food Items
    Due to product safety concerns and perishability, 'consumable' products may only be returned or exchanged for reasons related to damage or packaging breaches. Any damaged 'consumable' product can be returned for a full refund within 14 days of the day of purchase, unless otherwise noted.

    Holiday Extension
    From Nov 1st to Dec 31st, all 'non-consumable' products (in new, resellable condition) offered by SeriousChai.com® can be returned for a full refund until Jan 15th of the following year.

    Non-Refundables
    Gift certificates are non-refundable items. Purchases of special orders, customized products, altered products, and other items noted as such are non-refundable.

    Return Shipping Costs
    SeriousChai.com.com is not responsible for the return shipping costs of returned items. If we arrange your return shipping through UPS return services, there may be associated fees for your return. SeriousChai.com.com will assume the return shipping costs for damaged items or items sent in error.

    Exchanges
    SeriousChai.com.com allows exchanges as a combination of a return of your original order and the placing of a new order. Your new order can ship whether or not we receive the returned goods and your card will be charged for the new order. You will be credited for the cost of the returned goods once they are received by us.

    Original Shipping Costs
    For voluntary returns: once we receive your return, you will receive a credit for the amount of the returned merchandise, less the original cost of the shipment to you. This reduction in your credit amount pertains to all orders, even if your order was originally subject to a free shipping promotion.

    Return Transit Damages SeriousChai.com.com will not accept items for return if they have been damaged during the return transit. When returning your item, please arrange for any necessary parcel insurance to cover the costs of the items in the event that they are lost or damaged by the chosen carrier.

    Credits
    Any credits due will be applied upon receipt of the returned goods.

    Return Address
    SeriousShops.com - Returns
    1812 Underwood Blvd. STE 4
    Delran, NJ 08075












    Powdered
    Chai Flavors:

       Chocolate
       Gingerbread
       Green Tea
       Raspberry
       Spiced
       Spiced (Decaf)
       Spiced (Low Carb)
       Vanilla
       Vanilla (NSA)

    Blended Ice
    Coffee Flavors:

       Caramel Latte
       Caramel Latte (Lite)
       Chocolate Malt
       Chocolate Mint
       Choc. Peanut Butter
       Coffee
       Espresso
       Heath Mocha
       Java Chip
       Kona Mocha
       Mocha
       Maple VanillaNEW
       Mocha (Decaf)
       Mocha (Lite)
       Mocha (Low Carb)
       Mocha (NSA)
       PeppermintNEW
       Pumpkin SpicedNEW
       Van. Latte
       Van. Latte (Decaf)
       Van. Latte (Lite)
       Van. Latte (Low Carb)
       Van. Latte (NSA)
       White Choc. Latte


    Click here to see what some of our customers have had to say about SeriousChai.com






















































    Copyright © 2001 - , all rights reserved
    SeriousChai.com®, an AJM & Co., Inc. company
    A member of the SeriousShops.com network of online stores.
    Conditions of Use | Site Map

    Phone: 1-856-461-8883
    Full Contact Information

    Headquarters:
    SeriousShops.com
    1812 Underwood Blvd. STE 4
    Delran, NJ 08075
    US United States

     
    Try all of our SERIOUS Shops...
    www.SeriousChai.com   - Chai Tea, Big Train, Ghirardelli
    www.SeriousFlags.com   - Garden Flags, Toland Flags, Decorative Flags
    www.SeriousGameplay.com   - Playing Cards, Board Games, Monopoly
    www.SeriousPlush.com   - Plush Toys, Stuffed Animals
    www.SeriousPuzzles.com   - Jigsaw Puzzles, Brain Teasers, Money Puzzles

    Learn more about us...
    Go to SeriousShops.com
    Read our blog!